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DESTINATION 2010

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Customer Service Center - FAQ

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Keys

1. What do I need to bring with me when I pick up keys from key issue?

Signed key issue form, OneCard / Drivers License.

2. What should I do if my keys were stolen?

A. Bring a copy of your police report stating the keys were stolen.

B. You must fill out a new Key Issue Request form with the building, room number, and all authorized signatures.

Once the form is completed, take it to Lassen Hall Cashier’s Services to pay the fees: $5 each for office or classroom key; $10 each for building entrance key, master, sub-master, tek, gate access card, or electronic key fob/card.

Bring receipt from Cashier’s Services and completed Key Issue Request to Facilities Services.

3. What should I do if my keys were lost?

You must fill out a new Key Issue Request form with the building, room number, and all authorized signatures.

Once the form is completed, take it to Lassen Hall Cashier’s Services to pay the fees: $5 each for office or classroom key; $10 each for building entrance key, master, sub-master, tek, gate access card, or electronic key fob/card.

Bring receipt from Cashier’s Services and completed Key Issue Request to Facilities Services.

4. What should I do if my keys stop working?

Bring in your keys to Facilities Services to have them examined by the customer service representatives.

5. What is a Tek Key?

It is an electronic door key that operates specific doors on campus. This type of electronic key needs to be program for the recipient and takes approximately 1-2 days to program, once programmed it will not be operable until the following Monday morning on the door.

6. What is a Fob or card key?

It is an electronic door key that operates specific doors on campus and can be programmed immediately for the customer and works immediately on the door.

Work Orders

1. How do I place a work order?

To place a work order go to:

http://www.fm.csus.edu/Service_Request.htm

Click this link then fill out the form including as much detail as possible.

Next click “SUBMIT”

2. How long does it take for my work order to be completed?

Please allow up to 2 to 4 weeks for your work order to be completed. With approximately 25,000 students, 4,000 faculty and staff employees we receive over 500 work orders a week and do our best to complete them in a timely manor.

3. How do I know when my work order has been placed?

An email should be sent to you confirming your work order along with a work order number for you to reference.

4. What kinds of requests are rapid and should be phoned in?
  1. Identify health and safety hazard
    1. Broken glass
    2. Loose or fallen ceiling tiles
  2. All plumbing leaks
  3. Locked classrooms
  4. Elevator problems
  5. Heating and cooling
  6. Spills
  7. Grounds or custodial issues
  8. Electrical problems
5. How do I reserve a room?

All requests to use spaces on campus need to be made through Space Management by calling 278-6507. Any use of spaces on campus that are not on the regular semester schedule need to be made with space management so the doors can be unlocked and the AC/Heating devices can be turned on in that particular space.

6. How do I reserve Tables & Chairs?
  1. How far in advance should I request tables/chairs for an event?

Tables and chairs should be requested at least 1 month in advance. We have a limited supply of tables and chairs for the campus and they are in high demand.

  1. Is there a charge for using tables/chairs?

Yes

  1. If I need the service of the movers to move things from one location on campus to another or to have things moved to storage how far in advance should I request this service?

Any services of the movers should be requested at least 1 month in advance. The mover’s services are in high demand on campus and to insure your move date is appropriately coordinated with the movers schedule please schedule your move in advance.

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Hours

Monday-Friday

7:30 a.m. to 4:30 p.m.

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